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687 FAQ — Frequently Asked Questions & Complete Answers

Clear answers to all your questions — from registration to withdrawal — in one place. Our support team is always on hand if you need more help.

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Browse the FAQ sections by topic below

Registration & Account

All your questions answered about opening a new account, eligibility requirements, KYC verification, and account management.

Deposits & Payments

How to deposit via mobile banking, bank transfer, and e-wallets — minimum amounts and step-by-step instructions.

Withdrawals & Payouts

How to withdraw your winnings, processing times, minimum amounts, and the verification process.

Games & Betting

Rules and FAQs covering Live Casino, slots, Sports Betting, and other games.

Security & Privacy

Account security, password management, data privacy, and fraud prevention.

App & Technology

Everything you need to know about downloading, installing, updating, and using the 687 app on mobile.

Direct Support

If you can't find your answer here, reach out to us via live chat.

Live Chat
Registration & Account

Just 2 minutes. Fill in the registration form with your mobile number or email address and a password, then verify with the OTP sent to your phone. Your account will be active instantly — no lengthy process.

You don't need to provide an NID or passport to register — a mobile number and email address are all that's required. However, you will need to submit a copy of your National ID or passport during KYC verification before making a withdrawal. It's a good idea to complete KYC right after registering.

No. Each person may only create one account. Multiple accounts sharing the same name, phone number, address, or payment method are strictly prohibited. Violations may result in all accounts being suspended and balances forfeited.

18 years. Only users aged 18 and above may register and play at 687. Date of birth is verified during registration. Accounts belonging to minors will be closed.

Some details — such as your email address or mobile number — can be updated through Account Settings while logged in. For core information like your name or date of birth, you'll need to contact support, and additional verification may be required.
Deposits & Payments

After logging in, go to the "Deposit" option. Choose your preferred method — mobile banking, bank transfer, or e-wallet — enter the amount, and follow the instructions. Your balance is usually updated within 5–10 minutes.

The minimum deposit on 687 is BDT 500 — enough to get started right away. Maximum deposit limits may vary depending on your payment method and account level.

Deposits are usually credited within 5–15 minutes. Network issues may cause delays. If your balance hasn't updated after 30 minutes, contact support with proof of your deposit (screenshot or reference number).

687 does not charge any fees on deposits. However, transaction fees may apply depending on your chosen payment method — these are set by the respective service provider. Check for any applicable charges when selecting your payment method before depositing.
Withdrawals & Payouts

Withdrawals are typically completed within 15–30 minutes. Accounts with completed KYC verification are processed faster. Larger withdrawals may require additional verification, which can take 1–2 hours.

The minimum withdrawal amount is BDT 500. KYC verification is required before withdrawing. Funds from bonuses are subject to wagering requirements before they can be withdrawn.

Withdrawals can be held up for several reasons: incomplete KYC verification, unmet bonus wagering requirements, unusual account activity, or a temporary issue with your payment method. Contact support to find out the exact cause.

No. KYC (Know Your Customer) verification is mandatory before you can make a withdrawal. You will need to submit a copy of your National ID or passport. This is for your own protection — to ensure no one else can access your funds.
Games & Betting

687 offers Live Casino (with live dealers), slots, Sports Betting (cricket, football, tennis), virtual sports, table games (roulette, blackjack), fishing games, and much more.

You can bet on cricket, football, badminton, tennis, basketball, volleyball, and more — covering both international and local leagues. Live betting is also available, so you can place bets in real time on ongoing matches.

Yes. All games at 687 are powered by internationally certified RNG (Random Number Generator) technology. Live Casino games are streamed in real time, eliminating any possibility of manipulation. Regular audits are conducted by independent third-party auditors.

Minimum bet amounts vary by game. Slots start from as little as BDT 10. Sports Betting generally requires a minimum of BDT 50. Live Casino tables may range from BDT 100–BDT 500. Check the individual game page for exact limits.
Bonuses & Offers

Your welcome bonus is credited automatically to your account on your first deposit after registration — no separate application needed. Visit the Terms & Conditions page for bonus details and validity.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you must place bets a specified number of times before any winnings can be withdrawn.

Yes, 687 regularly offers active members daily reload bonuses, cashback, referral bonuses, and special event bonuses. Check the Promotions section of your account every day.
Security & Privacy

Yes, completely secure. 687 uses 256-bit SSL encryption. Your information is never sold or shared with any third party. For more details, Privacy Policy Read.

Never share your OTP. No 687 staff member will ever ask for your OTP, password, or payment PIN. If anyone does, it's a scam — contact support immediately and change your password.

If you suspect unauthorized access, change your password immediately. If that's not possible, contact 687 support — they can temporarily lock your account. Your account will then be recovered through identity verification.
App & Technology

687 App is our official Download Page Download from our official source. Both Android and iOS versions are available. Do not download from third-party sites — fake apps pose a serious security risk.

Yes, the 687 app is completely free to download and use — no charges apply. Simply log in with your existing account.

Yes, the 687 app offers everything available on the website — game lobby, deposits, withdrawals, bonuses, and support. You'll also receive push notifications for special offers.
Support & Contact

After logging in, click the live chat button and get an instant response in Bengali. You can also reach us by email. Our support team is available 24 hours a day, 7 days a week.

687 live chat typically responds within 2–5 minutes. During peak hours, wait times may be slightly longer. Email support responses take up to 24 hours.

Absolutely. The 687 support team provides full service in Bengali. You don't need to communicate in English — feel free to reach out in your own language.
Still have questions? Contact us directly

The 687 support team is always here for you

Live Chat

The fastest and most direct way to get help. Responses in Bengali within 2–5 minutes. Available 24/7.

Start Live Chat
Email Support

Send us an email with a detailed description of your issue. We'll get back to you within 24 hours.

[email protected]

Read the Guide

Please read our Terms & Conditions, Privacy Policy, and Responsible Gaming Guide.

Terms and Conditions Responsible Gaming

687 FAQ — Why You Should Read This

First-time online gaming players often have questions — how to deposit, how long withdrawals take, how bonuses work. That's exactly why this 687 FAQ page was created.

This page covers everything clearly and simply — from registration all the way through to withdrawals. No technical jargon, no hassle — just straight-to-the-point answers.

If you still can't find an answer, 687's 24/7 support team is always ready to help via live chat — no matter how big or small your issue, don't hesitate to reach out.

Regular Updates

New answers are added regularly. If you have a question that isn't covered, let our support team know — it may be included in the next FAQ update.

Helpful Pages

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For players aged 18 and above. Please play responsibly.

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